Privacy Policy

Last updated: 2026-08-31

1. Information We Collect

PepNexa collects only the information you voluntarily provide through our WhatsApp contact channel and website forms. This may include:

• Name and contact details (email, phone, shipping address when ordering)
• Research institution affiliation (optional)
• Order history and product inquiries
• Technical data (IP address, browser type, pages visited) via standard server logs

2. How We Use Your Information

We use collected information solely to:

• Respond to product inquiries and quote requests
• Process and fulfill research orders
• Send order confirmations and shipping updates via WhatsApp
• Improve our website and product catalog

3. Data Sharing

PepNexa does not sell, rent, or share your personal information with third parties except:

• Shipping carriers (name, address) to deliver orders
• Payment processors to complete transactions
• Regulatory authorities when required by law

4. Cookies and Analytics

Our website uses only essential functional cookies (language preference, theme preference). We do not use third-party tracking or advertising cookies.

5. Data Retention

We retain order records for a minimum of 5 years as required by research-grade supplier regulations. Marketing inquiries are retained for 24 months unless deletion is requested.

6. Your Rights

You may at any time request to:

• Access your personal data
• Correct inaccurate information
• Delete your data (subject to legal retention obligations)
• Opt out of marketing communications

7. Contact

For privacy inquiries, contact us via WhatsApp: +852 5324 5884

8. Compliance

PepNexa complies with applicable data protection regulations including GDPR (EU), DPDP Act 2023 (India), and PIPL (China). Research orders may be subject to additional end-user declarations.